Goin' Postal - St. Augustine, Florida

Marian Lopez

Jan, the owner of "going postal", had a rude attitude towards me when I suggested she place my outgoing mail in a safer place than in an open tray by the window chairs. That was the point of my coming inside to mail safely as possible. The open sign was on, and the door unlocked around 9am on a Sat. She used such a rude tone speaking to me, saying the lights were not on inside yet. She grabbed my letters and threw them in a bend, becoming so agitated. This store is in a convenient location for me, but I don't want to go back!

Jonathan Trumpower

Here is another one star review for going postal; I will take my business somewhere else and all of the business that I have referred to them will also be directed somewhere else.

I've shipped probably 50 packages through them, mostly high dollar amount items anywhere from 1 to 4 thousand dollars with no issue, minus the part of some of the employee's not really having working knowledge of their jobs.

Recently I sent a package of an Item that was right around the two thousand dollar mark. Fedex destroyed the item in shipping and going postal filed a claim for me.. "incorrectly", they filed another claim and Fedex sent them a $100 check which they told me I could pickup at anytime.

Fedex said their policy is that items must have a declared value or else their policy is to refund a maximum of $100 USD.

Out of the numerous times I've shipped items from this facility, I was never once asked to declare a value on the item or If I wanted insurance on it. I assumed that if I'm paying $40-60 to ship an item that weights less than 4 lbs that if my package was damaged during transit I would think the shipping company would make it right; the fact is they will not because of their policy.

The earnest falls on the shipping facility - Going Postal in this situation to ask for a declared value and if it's an expensive item and they destroy it in transit you will be able to recover your funds hopefully.

So now because of the lack of professionalism, attention to detail and overall just an underwhelming understanding of their job responsibilities, I was stuck losing almost $2,000 for an item.

I called them yesterday and gave them a chance to make it right; in which case they tried to argue with me about anecdotal what if's and more what if outcomes.

I certainly know that in the long run this review and my word of mouth will cost them more then it would then to just make it right; instead of blaming me and saying I was the problem.

That's not how you do good business.

Karrie Hooker

My printer wouldn't print out my label, but the lovely woman at the counter solved the problem with the photo I took and was able to print it out for me and saved the day!!! Just great customer service ~ Tysm!!!

Cindy Mellone

Excellent service! Jan & Tina make this a great experience every time I come in

Anna Sabate

Went today, December 13, 2023 to mail a package. Excellent customer service. Cheerful and helpful. Easy parking. Chairs to wait if needed. Will definitely use again!

Valarie Ewen

I needed to fed ex something one day and Ludi took care of it. Had to return the next day to fed ex another envelope. I realized I made a mistake on my shipping requirements and Ludi helped me resolve and fix my mistake. She was very helpful and patient and friendly to work with. Will return for my shipping needs!

Caleb Smith

The lady with short red hair was extremely rude and unprofessional. I asked for a tracking number and she asked me if I could just take a picture instead very impolitely as if she had no time to just print it out for me even if though I was the only person there. It is very apparent this business does not care about their customers.

Christin Kearns

I LOVE using GOIN POSTAL! Jan and Angie always treat me like a valued customer! I appreciate that they always give me multiple options to ship and never treat me like I am a burden. I’ve been using them for over a year a now and have never had a bad experience. By far my favorite shipping option in St. Augustine!